GridStream Productions

I'm sure some of you have stumbled upon this story by now, but in case you have not...
It's a must, as these customer reps are the people that deal with your accounts and billing.

Audio recording, it starts at the 3rd rep and gets handed to the 4th, then last.
http://www.youtube.com/watch?v=Gp0HyxQv97Q

George's own blog that covers the whole thing from start to end (so far).
http://verizonmath.blogspot.com/

wow, just wow. that is corporate America for you, or the American education system, or something in the water that Verizon feeds its corporate minions. Im glad i dont use their services.

I've had my own trouble with shear stupidity at Verizon. Fortunately nothing of this scale, but this incident doesn't surprise me. That's why I'm now a happy T-Mobile customer.

wow... I have to say that I don't have verizon but my fiance does.. and he has not had THAT problem, but the people in the store were little out there when I asked them questions on his new phone.

.. oh and 20,000 pennies.. is a lot of pennies!